Giving your software the name of a whole Category of applications is quite a bold move. Their name”LiveChat” clearly sends a message out:”we want to shape the market” We are going to figure out whether that is true. Mylivechat
It is worth noting that unlike other suppliers within this area, LiveChat invoices you a concurrent user. That means one seat can be used by numerous agents, which can be particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you need more than only four topics and a complete chat history, you should have a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it’s important not only to observe how experts assess it in their reviews, but also to discover whether the actual people and businesses which purchase it are actually happy with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat testimonials across a wide selection of social media sites. The information is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your team to converse with clients and possible customers directly on your sites and in real time.
There are 3 main components of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross platform capacities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of features and Abilities, and likely the greatest number of tools one of the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat surveys, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, it is also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become among the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they’re utilizing shopping cart, or even abandoning an order–and invite them to chat in case they do. Your helpdesk team agent can speak to more people in less time when compared using a phone agent. The software can quickly create reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your team’s responses and assess how to improve the service. Mylivechat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its ticketing platform built into the platform. With this alone, you gain a significant edge over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and phone can’t handle, and lets you get rid of long queues while engaging customers with your fast answers. Its ticket management capacity allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which may be used to spot areas that can be improved and optimized. It’s possible to quantify chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the amount of brokers to pay for all chats. Customers may also find the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and management such as easily changing any part of the chat window, both in terms of looks as well as behavior. You could also add your personal social networking buttons so that your clients can reach your lover page directly from chat, and also personalize agent profiles not only with names and titles but also with real photos to get the best results. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and service providing you not only an efficient and reliable communications platform with your clients, but also goals and revenue tracker. Embedding a couple lines of code on your own websites and you are good to go, permitting a real-time tool to engage and interact with your visitors or customers, and measuring the results of those participation. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your internet business. Mylivechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees in the background she had been asking for a return policy. As he expects — she would like to reunite her shoes. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what is store’s return policy. She needs an reply to her question as soon as possible but she doesn’t like making calls. Luckily, she can begin a conversation with a live chat agent. Jane types inside her question oblivious that Dave can see exactly what she is writing. As her question is rather a common person, Dave enters a previously saved message, therefore that he doesn’t have to write it over. Jane sends her message and within a second she receives a link to the return policy and a full explanation of steps she needs to take. She finishes the chat and speeds it as great.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed monthly) Ideal for fulltime support staff
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with various statuses (open, pending, solved).
It’s not the cheapest live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of acquiring a live chat software, I believe that they would need to look no more. Mylivechat