Introduction Office Chat Software
Giving your applications the title of a whole Category of applications is rather a daring move. Their name”LiveChat” clearly sends a message out:”we want to shape the market” We are going to figure out if that’s true. Office Chat Software
It is worth noting that unlike other providers in this area, LiveChat bills you a concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. If you want more than only four topics and a complete chat history, you should have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction as well as a job scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it is important not only to see how pros assess it in their reviews, but also to find out whether the actual people and companies which buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a wide selection of social networking websites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk program Meant for your service and support teams. It comes with tools which you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your team to converse with customers and possible clients directly on your sites and in real time.
There are three main elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and likely the greatest tools one of the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You can check whether they are utilizing shopping cart, or even abandoning an order–and invite them to chat in case they do. Your helpdesk team representative can talk to more people in less time compared using a phone representative. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the speed of your team’s answers and evaluate how to improve your service. Office Chat Software
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing system built into the stage. For this , you gain a substantial advantage over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot handle, and lets you get rid of lengthy queues while engaging customers with your fast answers. Its ticket management capability allows to source tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports which may be used to identify areas that may be improved and optimized. It’s possible to measure chat duration, first reaction times, and queued visitors. These reports, together with staffing prediction, can enable you to adjust the amount of agents to cover all chats. Clients may also find the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and management such as readily altering any part of the chat window, both in terms of looks as well as behavior. You can also add your own social networking buttons so your clients can reach your lover page straight from chat, and also customize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat program tool for e-commerce sales and service that provides not just an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a couple lines of code onto your own websites and you are good to go, allowing a real-time tool to engage and interact with your customers or clients, and quantifying the results of those engagement. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your internet business. Office Chat Software
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees in the background she had been asking for a return policy. As he expects — she would like to return her sneakers. As it’s Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the conversation because”return”.
Features: chat background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ action on the site. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what’s store’s return policy. She needs an answer to her question as soon as possible but she does not enjoy making calls. Fortunately, she can begin a conversation with a live chat representative. Jane types in her question unaware that Dave can already see what she’s writing. As her question is quite a common one, Dave enters a previously saved message, therefore he doesn’t have to write it on. Jane sends her message and inside a second she receives a URL to the return coverage along with a full explanation of steps she should take. She completes the conversation and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (roughly $39 billed monthly) Ideal for fulltime support team
Company Plan: $50 each seat/month billed annually (or $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your team with various statuses (open( pending, solved).
It is not the most affordable live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I believe they would have to look no further. Office Chat Software