Giving your applications the name of a whole Category of applications is quite a bold move. Their title”LiveChat” clearly sends a message out:”we want to shape the market” We’ll figure out if that’s true. P3Chat
It’s worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one seat may be used by numerous agents, which can be particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. If you want more than just four themes and a complete discussion history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction in Addition to a work scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it is important not just to see how pros assess it in their reviews, but also to discover if the actual people and companies which buy it are actually happy with the product. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer reviews, comments and LiveChat testimonials across a wide selection of social media sites. The information is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you should be armed to make an informed buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools that you could use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to talk to clients and possible customers directly on your websites and in real time.
There are three main elements of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Capabilities, and likely the greatest number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation polls, and much more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your visitors in real time. You can check if they’re using shopping cart, or abandoning an order–and invite them to talk if they do. Your helpdesk team representative can speak to more people in less time compared using a phone agent. The software can quickly generate reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the speed of your team’s answers and assess how to improve the service. P3Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its own ticketing platform built into the stage. For this alone, you gain a significant advantage over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t handle, and allows you to get rid of long queues while engaging customers with your fast answers. Its ticket management capability allows to source tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which can be used to spot areas that may be optimized and improved. It is possible to measure chat duration, first response times, and traffic traffic. These reports, together with staffing forecast, can enable you to correct the amount of brokers to pay for all chats. Clients may also see the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and management for example readily changing any part of the chat window, both regarding looks in addition to behaviour. You could even add your own social networking buttons so that your clients can reach your lover page directly from chat, and even customize agent profiles not just with names and titles but also with actual photographs to get the best results. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce sales and service providing you not just an efficient and reliable communications platform with your clients, but also goals and sales tracker. Embedding a few lines of code on your own sites and you’re good to go, permitting a real-time tool to participate and interact with your customers or customers, and quantifying the results of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and functionality for your internet business. P3Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the history that she had been asking for a return policy. As he anticipates — she wants to return her shoes. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat because”yield”.
Features: chat background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks customers’ action on the website. He finds John Parker spends some time on a particular merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a favorable feedback about company’s customer services.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to understand what is store’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she can start a chat with a live chat representative. Jane types in her question oblivious that Dave can already see exactly what she is writing. As her question is rather a common one, Dave enters a previously saved message, therefore he doesn’t have to write it on. Jane sends her message and inside a second she gets a link to the return coverage and a full explanation of steps she needs to take. She finishes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed monthly) Ideal for full-time support staff
Company Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be handled more easily by your team with different statuses (open, pending( solved).
It is not the cheapest live chat applications but surely among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were thinking of acquiring a live chat software, I think they would have to look no further. P3Chat