Giving your software the name of an entire Category of software is rather a bold move. Their name”LiveChat” certainly sends a message out:”we want to shape the marketplace ” We are going to find out if that is true. Privatchat
It is worth noting that unlike other suppliers in this area, LiveChat invoices you per concurrent user. That means one seat can be used by multiple agents, which can be very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. If you want more than only four themes and a complete chat history, you ought to have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it is important not just to observe how experts assess it in their reviews, but also to discover whether the real people and businesses that buy it are actually satisfied with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a wide selection of social media websites. The data is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t regret.
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools which you can use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your team to talk to customers and possible customers directly on your sites and in real time.
There are 3 main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross-platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Abilities, and likely the greatest tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and more.
Additionally, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they are utilizing shopping cart, or abandoning an arrangement –and encourage them to chat in case they do. Your helpdesk team agent can talk to more people in less time when compared with a telephone representative. The program can quickly generate reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the rate of your team’s answers and evaluate how to improve your ceremony. Privatchat
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing system built into the stage. For this , you gain a substantial advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone cannot handle, and lets you get rid of long queues while engaging customers with your fast replies. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which can be used to identify areas which may be optimized and improved. It is possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing forecast, can help you adjust the number of brokers to cover all chats. Clients may also see the amount of chats, attained goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control for example easily changing any portion of the chat window, both regarding appearances in addition to behavior. You can even add your personal social networking buttons so your clients can reach your lover page straight from chat, and also customize agent profiles not just with names and titles but also with actual photos to find the best outcomes. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce sales and service providing you not just an efficient and reliable communications platform with your customers, but also aims and sales tracker. Embedding a couple lines of code on your sites and you’re good to go, permitting a real-time tool to engage and interact with your visitors or customers, and quantifying the results of those participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime global access and operation for your online business. Privatchat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a chat from Jane. He sees in the background she had been requesting a return policy. As he expects — she wants to reunite her shoes. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat as”return”.
Features: discussion history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ action on the site. He notices that John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about business’s customer service.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is store’s return policy. She needs an reply to her question as soon as possible but she does not like making calls. Fortunately, she can begin a chat with a live chat agent. Jane types in her question unaware that Dave can see what she is writing. As her query is quite a common one, Dave enters a previously saved material, so he does not have to write it on. Jane sends her message and within a second she gets a link to the return policy and a full explanation of steps she needs to take. She finishes the chat and speeds it as great.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (roughly $39 billed yearly ) Ideal for fulltime support team
Business Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We were surprised that in comparison to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be handled more easily by your group with different statuses (open, pending, solved).
It’s not the most affordable live chat applications but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat software, I think that they would have to look no more. Privatchat