Giving your applications the title of a whole Category of applications is rather a bold move. Their name”LiveChat” certainly sends a message out:”we want to shape the market.” We’ll find out if that’s true. Purechat
It is worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you need more than just four topics and a complete discussion history, you should have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a work scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you create a decision to buy Live Chat Software it’s important not just to see how pros evaluate it in their reviews, but also to find out whether the real people and businesses which purchase it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide range of social media sites. The information is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your staff to talk to clients and potential clients directly on your websites and in real time.
There are three Major components of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Capabilities, and likely the greatest tools among the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the most outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of different applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You are able to check whether they’re utilizing shopping cart, or abandoning an arrangement –and invite them to talk if they do. Your helpdesk team agent can speak to more people in less time when compared with a telephone representative. The program can quickly generate reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the speed of your group’s answers and assess how to improve the ceremony. Purechat
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its ticketing platform built into the platform. For this alone, you acquire a significant advantage over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t handle, and allows you to remove long queues while engaging customers with your quick answers. Its ticket management capacity allows to source tickets from chat and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports which may be used to identify areas that can be optimized and improved. It is possible to measure chat duration, first response times, and traffic traffic. These reports, together with staffing prediction, can enable you to correct the amount of brokers to pay for all chats. Customers can also see the number of chats, attained goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window kinds (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and control such as easily altering any part of the chat window, both in terms of appearances as well as behavior. You can even add your own social networking buttons so your clients can reach your fan page directly from discussion, and even customize agent profiles not just with titles and names but also with real photos to get the best outcomes. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and support that provides not only an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code on your own sites and you’re good to go, allowing a real-time instrument to engage and interact with your visitors or clients, and measuring the outcomes of these participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime worldwide access and operation for your online business. Purechat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the background that she was requesting a return policy. As he anticipates — she wants to return her shoes. As it’s Simon who deals with yields, Dave transports Jane to Simon. Dave also tags the conversation as”return”.
Features: discussion background, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a positive feedback about business’s customer service.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what is shop’s return policy. She wants an answer to her question as soon as possible but she doesn’t like making calls. Fortunately, she can start a chat with a live conversation representative. Jane types in her question unaware that Dave can already see what she is writing. As her query is rather a common person, Dave enters a previously saved material, therefore he doesn’t need to write it over. Jane sends her message and inside a second she gets a URL to the return coverage and a full explanation of steps she should take. She completes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open( pending, solved).
It’s not the most affordable live chat applications but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I believe that they would have to look no further. Purechat