Intro Real Live Chat
Giving your applications the title of an entire Category of software is rather a daring move. Their name”LiveChat” clearly sends out a message:”we would like to shape the market” We’ll figure out if that’s true. Real Live Chat
It’s worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one chair can be used by multiple agents, which can be very advantageous if your team works in shifts.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. Should you need more than just four topics and a full discussion history, you ought to take a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing forecast as well as a job scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it’s important not just to observe how pros assess it in their reviews, but also to find out whether the actual people and businesses which buy it are really happy with the item. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a broad range of social networking websites. The data is then presented in an easy to digest form showing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools that you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your team to converse with clients and potential customers directly on your websites and in real time.
There are 3 Major components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capacities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a wide range of features and Abilities, and likely the most tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not just chat but also ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You are able to check if they are using shopping cart, or even abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can talk to more people in less time when compared using a telephone representative. The software can quickly generate reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the rate of your group’s responses and assess how to improve your ceremony. Real Live Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing system built into the stage. For this , you gain a significant edge over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot handle, and lets you get rid of long queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that can be used to spot areas that can be optimized and improved. It is possible to quantify chat length, first reaction times, and queued visitors. These reports, along with staffing forecast, can help you correct the amount of agents to cover all chats. Customers may also see the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options such as two chat window types (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that provides you even greater flexibility and management for example easily altering any part of the chat window, both regarding looks in addition to behavior. You can even add your own social media buttons so that your customers can reach your lover page directly from chat, and even personalize agent profiles not only with titles and names but also with actual photographs to get the best results. Further, you get to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and support providing you not only an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your sites and you’re good to go, allowing a real-time instrument to engage and interact with your visitors or clients, and measuring the results of those participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your online business. Real Live Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a chat from Jane. He sees in the history that she was asking for a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation because”return”.
Characteristics: discussion background, transfer, tags
Problem: Clients left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, therefore John decides to make a purchase. John leaves a positive comments about business’s customer service.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what’s store’s return policy. She needs an reply to her question when possible but she doesn’t like making calls. Fortunately, she is able to begin a chat with a live chat agent. Jane types in her question unaware that Dave can already see exactly what she is writing. As her query is rather a common person, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and within a second she gets a URL to the return coverage along with a full explanation of steps she needs to take. She finishes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed yearly ) Ideal for fulltime support staff
Company Plan: $50 each seat/month billed annually (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works extremely well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with different statuses (open, pending, solved).
It’s not the most affordable live chat software but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were thinking of acquiring a live chat software, I think they would have to look no further. Real Live Chat