Background Robot Chat
Giving your software the title of a whole Category of applications is quite a daring move. Their name”LiveChat” clearly sends out a message:”we want to shape the market.” We are going to find out if that is true. Robot Chat
It’s worth noting that unlike other providers within this area, LiveChat bills you a concurrent user. That means one seat may be used by multiple agents, which can be particularly advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 per month. If you want more than only four topics and a full discussion history, you ought to have a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it is important not only to see how experts assess it in their reviews, but also to find out if the real people and companies that buy it are really happy with the item. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat reviews across a broad selection of social networking websites. The information is then presented in an easy to digest form showing how many individuals had negative and positive encounter with LiveChat. With that information at hand you ought to be armed to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk application Meant for your support and service teams. It includes tools which you can use for your online sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your team to talk with customers and potential customers directly on your websites and in real time.
There are three main components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capabilities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and probably the most number of tools one of the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of different platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You can check if they are utilizing shopping cart, or even abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team agent can talk to more people in less time compared with a phone representative. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the speed of your group’s answers and assess how to improve the service. Robot Chat
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing platform built into the stage. For this , you acquire a substantial edge over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot manage, and lets you get rid of lengthy queues while engaging customers with your quick replies. Its ticket management capacity allows to supply tickets from chat and emails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports which may be used to identify areas which may be optimized and improved. It’s possible to quantify chat length, first reaction times, and queued visitors. These reports, along with staffing prediction, can help you correct the number of agents to cover all chats. Clients may also find the amount of chats, attained goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which provides you greater flexibility and management for example easily altering any part of the chat window, both in terms of looks in addition to behavior. You could even add your own social media buttons so that your customers can reach your lover page directly from chat, and even personalize agent profiles not just with titles and names but also with actual photos to get the best results. Further, you have to utilize engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and service providing you not just an efficient and dependable communications platform with your clients, but also aims and sales tracker. Embedding a couple lines of code on your own websites and you’re good to go, allowing a real-time tool to participate and interact with your customers or clients, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your internet business. Robot Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees in the history she had been requesting a return policy. As he anticipates — she would like to reunite her sneakers. As it’s Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the conversation because”yield”.
Features: discussion history, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ action on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about business’s customer service.
Characteristics: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what’s shop’s return policy. She needs an reply to her question when possible but she doesn’t like making calls. Luckily, she is able to start a conversation with a live conversation agent. Jane types in her question oblivious that Dave can already see exactly what she’s writing. As her question is rather a common person, Dave enters a previously saved material, therefore that he doesn’t need to write it over. Jane sends her message and inside a second she gets a URL to the return policy and a full explanation of steps she needs to take. She completes the conversation and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (roughly $39 billed yearly ) Ideal for full-time assistance team
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our website earlier, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with different statuses (open( pending, solved).
It’s not the cheapest live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I believe they would need to look no further. Robot Chat