Introduction Secure Live Chat Inc
Giving your applications the name of an entire Category of software is rather a bold move. Their name”LiveChat” certainly sends out a message:”we want to shape the marketplace .” We’ll figure out whether that’s true. Secure Live Chat Inc
It’s worth noting that unlike other providers in this area, LiveChat invoices you a concurrent user. That means one chair can be used by multiple agents, which is very advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. If you need more than just four topics and a complete discussion history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction as well as a job scheduler module.” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We know that when you create a decision to buy Live Chat Software it’s important not only to observe how experts assess it in their reviews, but also to find out whether the actual people and companies which buy it are actually satisfied with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat testimonials across a broad range of social media sites. The information is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools that you can use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform empowers you and your staff to converse to clients and potential clients directly on your sites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross-platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a wide range of features and Abilities, and likely the most tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, client participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and much more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Besides English, it is also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they are utilizing shopping cart, or even abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team representative can speak to more people in less time compared with a telephone representative. The software can quickly create reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the speed of your group’s responses and evaluate how to improve the service. Secure Live Chat Inc
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its own ticketing platform built into the stage. For this alone, you gain a significant advantage over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot manage, and allows you to get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that can be used to spot areas which can be optimized and improved. It’s possible to quantify chat duration, first response times, and traffic traffic. These reports, along with staffing forecast, can enable you to correct the amount of agents to pay for all chats. Customers can also find the number of chats, attained goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control for example easily changing any part of the chat window, both regarding looks as well as behavior. You can even add your own social networking buttons so that your customers can reach your fan page directly from chat, and also personalize agent profiles not just with titles and names but also with real photographs to get the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for ecommerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and service that provides not only an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code onto your own sites and you’re good to go, permitting a real-time tool to engage and interact with your customers or clients, and measuring the results of those engagement. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your online business. Secure Live Chat Inc
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the history that she had been requesting a return policy. As he anticipates — she wants to reunite her sneakers. As it is Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the conversation because”return”.
Characteristics: chat history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a favorable comments about business’s customer service.
Features: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what is shop’s return policy. She wants an answer to her question when possible but she does not enjoy making calls. Fortunately, she is able to begin a chat with a live chat representative. Jane types in her question unaware that Dave can see exactly what she is writing. As her question is quite a common one, Dave enters a previously saved material, therefore that he doesn’t need to write it over. Jane sends her message and within a second she receives a link to the return policy and a full explanation of steps she should take. She finishes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat provides the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for fulltime assistance team
Company Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our site before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be managed more easily by your team with different statuses (open( pending, solved).
It is not the cheapest live chat applications but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of obtaining a live chat software, I think that they would have to look no more. Secure Live Chat Inc