Giving your software the name of an entire Category of software is rather a daring move. Their title”LiveChat” clearly sends out a message:”we would like to shape the marketplace ” We’ll find out whether that’s true. Sitemax
It’s worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one seat can be used by numerous agents, which is very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: their most affordable bundle”Starter” is priced at $16 a month. If you want more than just four themes and a complete discussion history, you should take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it’s important not just to observe how experts evaluate it in their reviews, but also to discover whether the actual people and businesses that purchase it are really satisfied with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat testimonials across a wide selection of social networking websites. The information is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools that you can use for your internet sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your team to converse to customers and potential customers directly on your websites and in real time.
There are 3 main components of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross-platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a wide range of features and Capabilities, and probably the greatest tools one of the live chat options that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in Many Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You are able to check whether they are utilizing shopping cart, or abandoning an order–and invite them to chat in case they do. Your helpdesk team agent can speak to more people in less time compared using a phone agent. The program can quickly generate reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the rate of your group’s answers and assess how to improve your service. Sitemax
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its ticketing platform built into the platform. For this alone, you gain a significant advantage over your competitors, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone can’t handle, and allows you to remove lengthy queues while engaging customers with your fast replies. Its ticket management capacity allows to supply tickets from discussion and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that can be used to spot areas which may be improved and optimized. It’s possible to measure chat length, first response times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the number of agents to cover all chats. Customers can also see the number of chats, achieved goals, and customer satisfaction levels. With complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you greater flexibility and management for example easily altering any portion of the chat window, both regarding appearances in addition to behavior. You can also add your personal social networking buttons so your clients can reach your lover page directly from chat, and even personalize agent profiles not only with names and titles but also with real photos to find the best outcomes. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and service providing you not just an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your own sites and you’re good to go, permitting a real-time instrument to engage and interact with your customers or clients, and quantifying the results of these participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your internet business. Sitemax
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he gets a conversation from Jane. He sees at the background that she was requesting a return policy. As he expects — she would like to reunite her shoes. As it’s Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the conversation because”return”.
Characteristics: discussion history, transfer, tags
Problem: Clients left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a buy. John leaves a favorable feedback about company’s customer service.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to know what is shop’s return policy. She needs an answer to her question when possible but she does not enjoy making calls. Luckily, she can begin a chat with a live conversation agent. Jane types inside her question oblivious that Dave can already see exactly what she is writing. As her question is rather a common one, Dave enters a previously saved material, therefore he doesn’t have to write it on. Jane sends her message and inside a second she receives a URL to the return coverage along with a full explanation of steps she should take. She completes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and choose the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed yearly ) Ideal for full-time support team
Business Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this channel and can be managed more easily by your team with different statuses (open( pending( solved).
It’s not the most affordable live chat applications but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of acquiring a live chat software, I think that they would need to look no further. Sitemax