Intro Start Chat
Giving your applications the name of a whole Category of applications is quite a daring move. Their name”LiveChat” clearly sends out a message:”we would like to shape the market” We are going to find out whether that is true. Start Chat
It is worth noting that unlike other providers in this area, LiveChat bills you per concurrent user. That means one seat may be used by multiple agents, which can be very advantageous if your staff works in changes.
There are five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 per month. Should you want more than only four themes and a full chat history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and adds a staffing prediction in Addition to a job scheduler module” Enterprise” provides you with a dedicated account manager at a cost of $149 per month.
We realize that when you create a decision to buy Live Chat Software it’s important not only to observe how experts assess it in their reviews, but also to discover if the actual people and companies which purchase it are really satisfied with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a broad range of social media websites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your staff to converse with clients and potential clients directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross platform capabilities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and probably the greatest tools one of the live chat options that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with heaps of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You can check if they’re utilizing shopping cart, or abandoning an order–and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time when compared with a phone agent. The program can quickly create reports for every one of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to measure the rate of your group’s responses and evaluate how to improve the service. Start Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing system built into the platform. With this alone, you acquire a significant advantage over the competition, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot handle, and allows you to remove long queues while engaging customers with your fast replies. Its ticket management capacity allows to source tickets from discussion and mails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports that can be used to identify areas that can be optimized and improved. It’s possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing forecast, can enable you to adjust the amount of brokers to pay for all chats. Clients can also see the number of chats, attained goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and control such as readily changing any part of the chat window, both in terms of appearances as well as behavior. You could also add your personal social media buttons so your clients can reach your lover page straight from chat, and even personalize agent profiles not only with titles and names but also with actual photographs to find the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for ecommerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and service providing you not just an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your own websites and you are good to go, allowing a real-time tool to engage and interact with your visitors or clients, and quantifying the results of those engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime global access and functionality for your internet business. Start Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees at the background that she was requesting a return policy. As he anticipates — she wants to reunite her sneakers. As it’s Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”yield”.
Features: chat background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a specific merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a buy. John leaves a favorable comments about company’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what is shop’s return policy. She wants an answer to her question as soon as possible but she does not enjoy making calls. Fortunately, she can start a conversation with a live conversation representative. Jane types inside her question unaware that Dave can see what she is writing. As her query is quite a common person, Dave enters a previously saved material, so that he does not have to write it over. Jane sends her message and within a second she gets a link to the return policy along with a complete explanation of steps she should take. She finishes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best strategy for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed yearly ) Ideal for full-time support team
Company Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We’re also surprised that in comparison to ClickDesk, which we had on our website before, the number of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with various statuses (open, pending, solved).
It’s not the most affordable live chat software but certainly one of the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I believe that they would need to look no more. Start Chat