Intro Support Live Chat Software
Giving your software the title of a whole Category of software is rather a bold move. Their title”LiveChat” clearly sends a message out:”we want to shape the market” We’ll figure out whether that’s true. Support Live Chat Software
It’s worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one chair can be used by numerous agents, which can be very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. Should you need more than just four themes and a complete chat history, you ought to take a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast as well as a job scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it is important not only to see how experts evaluate it in their reviews, but also to discover if the real people and companies which buy it are really happy with the item. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad selection of social media websites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t regret.
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools that you could use for your online sales and promotion, web analytics, and live customer care or support requirements. The platform empowers you and your team to talk to clients and potential clients directly on your websites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of features and Abilities, and probably the greatest number of tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or interactive reports. Besides English, it is also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has increased to Become among the very outstanding enterprise chat solutions relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You are able to check if they are using shopping cart, or even abandoning an arrangement –and invite them to chat in case they do. Your helpdesk team representative can speak to more people in less time when compared with a telephone agent. The software can quickly create reports for every one of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your group’s responses and assess how to improve the service. Support Live Chat Software
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing system built into the platform. For this alone, you gain a substantial advantage over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t manage, and allows you to remove lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports which can be used to identify areas which may be optimized and improved. It is possible to measure chat length, first response times, and queued visitors. These reports, along with staffing forecast, can enable you to adjust the amount of brokers to cover all chats. Clients can also find the amount of chats, attained goals, and client satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and control such as readily changing any portion of the chat window, both in terms of looks as well as behavior. You could also add your own social networking buttons so that your customers can reach your lover page straight from chat, and also customize agent profiles not just with titles and names but also with actual photographs to find the best outcomes. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and support providing you not just an efficient and dependable communications platform with your customers, but also goals and sales tracker. Embedding a couple lines of code on your own sites and you’re good to go, allowing a real-time tool to participate and interact with your visitors or customers, and quantifying the outcomes of these participation. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anywhere, anytime global access and functionality for your online business. Support Live Chat Software
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees at the background she had been requesting a return policy. As he expects — she wants to return her shoes. As it is Simon who copes with yields, Dave transfers Jane into Simon. Dave also tags the chat as”yield”.
Characteristics: chat history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, so John decides to make a buy. John leaves a positive feedback about business’s customer service.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to understand what is shop’s return policy. She needs an answer to her question when possible but she doesn’t like making calls. Luckily, she is able to begin a chat with a live conversation agent. Jane types in her question unaware that Dave can already see exactly what she’s writing. As her question is rather a common one, Dave enters a previously saved message, therefore that he does not have to write it over. Jane sends her message and inside a second she receives a link to the return policy along with a full explanation of steps she needs to take. She finishes the conversation and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the details that a look, and select the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed yearly ) Ideal for fulltime support team
Business Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were also surprised that in comparison to ClickDesk, which we had on our website before, the amount of discussion requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with different statuses (open, pending( solved).
It’s not the cheapest live chat software but certainly among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were thinking of obtaining a live chat software, I believe that they would need to look no further. Support Live Chat Software