Intro Technical Support Chat
Giving your applications the title of a whole Category of software is rather a bold move. Their name”LiveChat” clearly sends a message out:”we want to shape the marketplace .” We’ll find out if that’s true. Technical Support Chat
It is worth noting that unlike other providers within this space, LiveChat bills you a concurrent user. That means one chair may be used by multiple agents, which is very advantageous if your team works in changes.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. Should you need more than only four themes and a full chat history, you ought to have a peek at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast as well as a job scheduler module” Enterprise” provides you with a dedicated account manager at a price of $149 per month.
We realize that when you make a decision to buy Live Chat Software it is important not only to observe how experts evaluate it in their reviews, but also to find out whether the actual people and businesses that purchase it are really satisfied with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a wide range of social media websites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your support and service teams. It comes with tools which you could use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your staff to talk with customers and potential clients directly on your websites and in real time.
There are 3 main elements of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a wide range of features and Capabilities, and likely the greatest tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and much more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily track your traffic in real time. You can check if they are using shopping cart, or abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team representative can talk to more people in less time compared with a phone representative. The software can quickly create reports for each of your helpdesk team representative, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your team’s responses and evaluate how to improve your service. Technical Support Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing platform built into the stage. With this alone, you acquire a substantial advantage over your competitors, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot manage, and allows you to get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from discussion and emails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of chat and ticket Reports which may be used to identify areas that may be optimized and improved. It is possible to quantify chat duration, first reaction times, and traffic traffic. These reports, along with staffing prediction, can help you adjust the number of brokers to cover all chats. Clients can also find the amount of chats, attained goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor that gives you even greater flexibility and control such as readily altering any part of the chat window, both regarding appearances in addition to behaviour. You could even add your own social media buttons so your clients can reach your lover page directly from chat, and also personalize agent profiles not just with titles and names but also with real photos to get the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Built for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and service providing you not just an efficient and reliable communications platform with your customers, but also goals and revenue tracker. Embedding a few lines of code onto your own sites and you’re good to go, permitting a real-time instrument to participate and interact with your customers or customers, and measuring the outcomes of those engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and functionality for your internet business. Technical Support Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a chat from Jane. He sees at the background she had been requesting a return policy. As he anticipates — she would like to reunite her sneakers. As it is Simon who deals with returns, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: chat background, transfer, tags
Problem: Clients left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a specific product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a positive feedback about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to know what’s store’s return policy. She wants an answer to her question when possible but she does not like making calls. Luckily, she is able to start a chat with a live conversation representative. Jane types inside her question oblivious that Dave can already see what she is writing. As her query is rather a common one, Dave enters a previously saved message, therefore he does not need to write it over. Jane sends her message and within a second she gets a link to the return coverage along with a complete explanation of steps she should take. She completes the conversation and rates it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best plan for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged annually (roughly $39 billed yearly ) Ideal for full-time support team
Company Plan: $50 each seat/month billed yearly (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our site before, the number of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be managed more easily by your group with various statuses (open, pending( solved).
It’s not the most affordable live chat software but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were ever thinking of acquiring a live chat software, I believe that they would need to look no more. Technical Support Chat