Introduction The Live Cat
Giving your software the title of an entire Category of applications is rather a daring move. Their title”LiveChat” clearly sends out a message:”we would like to shape the marketplace .” We’ll find out if that’s true. The Live Cat
It’s worth noting that unlike other suppliers in this space, LiveChat bills you a concurrent user. That means one chair can be used by multiple agents, which can be particularly advantageous if your staff works in changes.
There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. Should you need more than just four themes and a full chat history, you should have a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 a month.
We know that when you create a decision to Purchase Live Chat Software it is important not only to see how experts evaluate it in their reviews, but also to discover whether the real people and businesses which purchase it are actually satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a wide selection of social networking sites. The data is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools that you could use for your online sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your team to talk to clients and potential customers directly on your websites and in real time.
There are three main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator program has cross-platform capabilities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Abilities, and probably the most tools one of the live chat solutions that we have reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation surveys, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other applications and platforms, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they are utilizing shopping cart, or abandoning an order–and invite them to chat if they do. Your helpdesk team representative can speak to more people in less time compared with a phone agent. The program can quickly generate reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your group’s answers and evaluate how to improve the ceremony. The Live Cat
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing platform built into the stage. For this , you gain a substantial advantage over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone cannot manage, and allows you to get rid of lengthy queues while engaging customers with your fast answers. Its ticket management capability allows to supply tickets from chat and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that can be used to identify areas that can be optimized and improved. It is possible to quantify chat duration, first reaction times, and queued visitors. These reports, together with staffing forecast, can help you correct the amount of agents to pay for all chats. Clients can also find the number of chats, attained goals, and client satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control such as readily changing any part of the chat window, both in terms of looks as well as behavior. You could even add your personal social media buttons so that your customers can reach your fan page directly from chat, and also personalize agent profiles not only with names and titles but also with real photos to get the best outcomes. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce sales and service providing you not only an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code on your own sites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or clients, and quantifying the outcomes of those engagement. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anywhere, anytime worldwide access and operation for your online business. The Live Cat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a chat from Jane. He sees at the background that she had been asking for a return policy. As he anticipates — she would like to return her shoes. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the chat because”yield”.
Characteristics: discussion history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a buy. John leaves a favorable comments about business’s customer services.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what is shop’s return policy. She needs an answer to her question when possible but she doesn’t like making calls. Luckily, she is able to begin a chat with a live conversation representative. Jane types inside her question unaware that Dave can already see what she is writing. As her query is rather a common person, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and inside a second she gets a link to the return policy and a complete explanation of steps she needs to take. She finishes the conversation and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the subsequent SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and choose the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed monthly) Ideal for fulltime assistance staff
Company Plan: $50 per seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is one of those products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our website earlier, the number of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be handled more easily by your group with different statuses (open, pending, solved).
It’s not the cheapest live chat applications but surely among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were ever thinking of acquiring a live chat program, I believe they would have to look no more. The Live Cat