Intro Total Chat
Giving your applications the title of a whole Category of applications is rather a bold move. Their title”LiveChat” certainly sends out a message:”we would like to shape the market” We are going to find out whether that is true. Total Chat
It’s worth noting that unlike other providers in this space, LiveChat bills you a concurrent user. That means one chair can be used by numerous agents, which is very advantageous if your team works in changes.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 a month. If you need more than only four topics and a full chat history, you should take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing prediction as well as a job scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it is important not just to observe how pros assess it in their reviews, but also to discover if the real people and businesses which buy it are really happy with the item. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a wide selection of social networking websites. The information is then presented in an easy to digest form revealing how many people had negative and positive experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk program Meant for your support and service teams. It comes with tools that you can use for your online sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your team to converse to customers and potential customers directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross platform capacities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a wide range of features and Capabilities, and likely the greatest number of tools among the live chat options that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, customer engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with heaps of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily monitor your traffic in real time. You are able to check whether they are using shopping cart, or even abandoning an arrangement –and encourage them to chat in case they do. Your helpdesk team representative can talk to more people in less time compared using a phone representative. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your team’s responses and evaluate how to improve the service. Total Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing system built into the stage. For this alone, you gain a significant advantage over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone cannot manage, and lets you get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from chat and mails, tag tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which may be used to identify areas that may be optimized and improved. It’s possible to measure chat length, first reaction times, and traffic traffic. These reports, along with staffing prediction, can enable you to adjust the number of agents to cover all chats. Customers may also see the number of chats, attained goals, and client satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and control such as easily altering any part of the chat window, both in terms of looks as well as behavior. You can even add your personal social networking buttons so your customers can reach your lover page straight from chat, and even customize agent profiles not only with names and titles but also with real photographs to find the best results. Further, you have to use engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce sales and support that provides not only an efficient and dependable communications platform with your clients, but also goals and sales tracker. Embedding a couple lines of code onto your own sites and you’re good to go, permitting a real-time tool to participate and interact with your visitors or clients, and measuring the outcomes of these participation. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime worldwide access and functionality for your online business. Total Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the background she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Characteristics: discussion history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable feedback about business’s customer services.
Features: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what’s store’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she is able to start a conversation with a live chat representative. Jane types in her question unaware that Dave can already see what she’s writing. As her query is rather a common person, Dave enters a previously saved material, therefore that he doesn’t need to write it on. Jane sends her message and within a second she gets a link to the return coverage and a complete explanation of steps she needs to take. She completes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the following SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (roughly $39 billed monthly) Ideal for full-time assistance team
Business Plan: $50 each seat/month billed annually (or $59 billed yearly ) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be managed more easily by your group with different statuses (open( pending, solved).
It’s not the most affordable live chat applications but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I believe they would have to look no further. Total Chat