Giving your applications the title of an entire Category of software is quite a bold move. Their name”LiveChat” clearly sends out a message:”we want to shape the market.” We are going to figure out whether that’s true. Zopim
It is worth noting that unlike other suppliers in this area, LiveChat invoices you a concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your staff works in changes.
You will find five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 per month. If you need more than just four topics and a full discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast as well as a work scheduler module.” Enterprise” gives you a dedicated account manager at a price of $149 a month.
We realize that when you make a decision to buy Live Chat Software it is important not just to see how pros assess it in their reviews, but also to find out whether the actual people and businesses which purchase it are really happy with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad range of social networking websites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It includes tools that you could use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your staff to talk to clients and potential customers directly on your sites and in real time.
There are three Major components of LiveChat — a Web-based chat window, online control panel, and operator application. The operator program has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Abilities, and likely the greatest number of tools one of the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become among the most outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different platforms and applications, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You can check if they are using shopping cart, or abandoning an order–and encourage them to chat if they do. Your helpdesk team agent can speak to more people in less time when compared using a phone agent. The program can quickly generate reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or conversation invitations. You get to measure the rate of your group’s responses and assess how to improve your ceremony. Zopim
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk functionality with its ticketing system built into the platform. For this , you gain a substantial edge over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and telephone cannot manage, and allows you to remove long queues while engaging customers with your fast answers. Its ticket management capacity allows to source tickets from discussion and emails, label tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports which may be used to identify areas that may be optimized and improved. It is possible to quantify chat duration, first reaction times, and traffic traffic. These reports, together with staffing forecast, can help you correct the number of agents to cover all chats. Clients can also find the amount of chats, attained goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor that provides you even greater flexibility and control such as readily changing any part of the chat window, both regarding looks in addition to behavior. You could even add your own social media buttons so that your customers can reach your fan page directly from chat, and also customize agent profiles not just with titles and names but also with actual photographs to get the best outcomes. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and support providing you not just an efficient and dependable communications platform with your customers, but also aims and sales tracker. Embedding a couple lines of code onto your websites and you’re good to go, permitting a real-time tool to engage and interact with your customers or clients, and measuring the outcomes of these participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and functionality for your internet business. Zopim
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a conversation from Jane. He sees at the background that she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it is Simon who copes with returns, Dave transfers Jane into Simon. Dave also tags the chat because”yield”.
Characteristics: chat background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support representative, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about business’s customer services.
Features: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to understand what’s store’s return policy. She needs an reply to her question when possible but she doesn’t like making calls. Fortunately, she can start a chat with a live chat representative. Jane types in her question unaware that Dave can already see exactly what she’s writing. As her query is rather a common one, Dave enters a previously saved message, therefore that he doesn’t have to write it on. Jane sends her message and inside a second she receives a URL to the return policy along with a full explanation of steps she needs to take. She completes the chat and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat offers the subsequent SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed yearly ) Ideal for full-time assistance staff
Company Plan: $50 each seat/month billed annually (roughly $59 billed yearly ) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were surprised that in comparison to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the brand new ticketing system. Offline messages go into this station and can be handled more easily by your team with various statuses (open( pending, solved).
It’s not the most affordable live chat applications but certainly one of the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were ever thinking of acquiring a live chat software, I think they would have to look no more. Zopim